Welcome to PrismDocs.online ("PrismDocs", "we", "our", or "us").

These Terms & Conditions ("Terms") govern your access to and use of our website, services, features, and digital platforms. By accessing or using PrismDocs.online, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue using our website and services.

1. About PrismDocs

PrismDocs.online is an independent digital service platform that provides:

• Digital documentation guidance.

• AI-powered assistance through Picklie AI.

• Professional document support.

• Online application assistance.

• Appointment-based digital services.

• Educational information regarding various online services.

• User account facilities.

• Family-friendly entertainment through the Kids Section.

PrismDocs is not a government website and is not affiliated with, authorised by, endorsed by, or partnered with any government department, ministry, authority, or agency.

2. Acceptance of Terms

By using our website, creating an account, booking an appointment, or accessing any PrismDocs service, you confirm that:

• You are legally capable of entering into this agreement.

• The information you provide is accurate and complete.

• You will use our services only for lawful purposes.

• You agree to comply with all applicable laws and regulations.

3. User Accounts

Some features require registration.

You agree to:

• Provide accurate information.

• Keep your login credentials secure.

• Update your information whenever necessary.

• Accept responsibility for all activity under your account.

We reserve the right to suspend or terminate accounts that contain false information, violate these Terms, or are used for fraudulent or unlawful purposes.

4. Picklie AI

Picklie AI is an AI-powered digital assistant designed to provide general guidance and educational information.

While we strive to provide accurate and helpful responses, Picklie AI:

• Does not provide legal advice.

• Does not provide financial advice.

• Does not provide tax advice.

• Does not replace official government instructions.

• May occasionally produce inaccurate or incomplete information.

Users should always verify important information with the relevant official authority before submitting applications or making decisions.

5. Book an Appointment

Our Book an Appointment service allows users to receive professional assistance with supported online applications.

By booking an appointment, you agree that:

• You will provide genuine and accurate information.

• You will submit authentic documents.

• Delays caused by incomplete or incorrect information are your responsibility.

• Government processing times are outside our control.

• We cannot guarantee approval of any application.

PrismDocs provides assistance with preparation and submission only where applicable. Final approval, verification, issuance, rejection, or cancellation remains entirely with the relevant authority.

6. Payments

Certain services may require payment.

Unless otherwise stated:

• Service charges will be clearly communicated.

• Government fees, statutory charges, or third-party fees are separate unless specifically included.

• Payments are due according to the agreed service terms.

• Failure to complete payment may result in suspension of services.

7. Refunds

Refund eligibility depends on the stage of service delivery.

Refunds may not be available if:

• Work has already begun.

• Applications have already been prepared or submitted.

• Delays occur due to incorrect information provided by the user.

• Government authorities reject an application for reasons beyond our control.

Where applicable, approved refunds will be processed using the original payment method within a reasonable period.

8. User Responsibilities

You agree not to:

• Submit false or misleading information.

• Upload forged or altered documents.

• Attempt to gain unauthorised access to our systems.

• Interfere with website functionality.

• Use the website for unlawful activities.

• Misuse Picklie AI or other platform features.

Violation of these Terms may result in immediate suspension or permanent termination of access.

9. Supported Services

PrismDocs provides guidance and assistance for various digital services.

Service availability may change without prior notice as government procedures, eligibility requirements, or digital platforms evolve.

We reserve the right to modify, suspend, or discontinue any service at any time.

10. Kids Section

The Kids Section is intended to provide family-friendly entertainment.

Parents and guardians remain responsible for supervising children's online activities.

PrismDocs reserves the right to add, remove, or update content without notice.

11. Intellectual Property

Unless otherwise stated, all content on PrismDocs.online, including:

• Logos

• Branding

• Website design

• Text

• Graphics

• Icons

• Software

• AI features

• Original content

is owned by PrismDocs or licensed to us and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission.

12. Third-Party Websites

Our website may include links to external websites or government portals for user convenience.

We do not control, endorse, or accept responsibility for the content, availability, privacy practices, or services provided by third-party websites.

Users access external websites at their own risk.

13. Accuracy of Information

We make reasonable efforts to keep information current and accurate.

However:

• Government rules may change without notice.

• Eligibility requirements may change.

• Official procedures may be updated.

• Documentation requirements may vary.

Users should always verify the latest information through the relevant official authority before submitting applications.

14. Limitation of Liability

To the maximum extent permitted by applicable law, PrismDocs shall not be liable for:

• Government processing delays.

• Application rejections.

• Incorrect information supplied by users.

• Technical interruptions.

• Website downtime.

• Loss of data caused by circumstances beyond our reasonable control.

• Decisions made by government departments or third parties.

Our total liability shall be limited to the amount paid by the user for the specific service giving rise to the claim, where permitted by law.

15. Privacy

Your use of PrismDocs is also governed by our Privacy Policy.

By using our services, you acknowledge that your information may be used solely for providing requested services, maintaining your account, and improving your experience in accordance with our Privacy Policy.

16. Changes to These Terms

We may update these Terms from time to time.

Any changes become effective once published on this website.

Continued use of PrismDocs after updated Terms are published constitutes acceptance of the revised Terms.

17. Suspension or Termination

We reserve the right to suspend or terminate access to any account or service without prior notice if:

• These Terms are violated.

• Fraudulent activity is suspected.

• False information is submitted.

• Our services are misused.

• Continued access may harm PrismDocs, its users, or third parties.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of PrismDocs shall be subject to the jurisdiction of the competent courts in India.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the official contact methods available on PrismDocs.online.

Thank you for using PrismDocs.online.

We appreciate your trust and remain committed to making digital services simpler, clearer, and more accessible for everyone.